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Frequently Asked Questions
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- 05Yes, we believe that every event should be as unique as our clients, and our team is dedicated to bringing your vision to life. Whether you dream of a whimsical woodland setting, a vintage camper retreat, or a modern glamping experience, we've got you covered. Please note that a fee applies for custom themes to cover the additional time and resources required to create your perfect event. Let's make your next event unforgettable with a theme that's tailored just for you!
- 06At Cozy Campers, we prioritize the safety and enjoyment of our clients. In the event of inclement weather, such as snow, flooding, or ice, we will postpone your event to a later, available date within 365 days from the originally scheduled date. If inclement weather occurs on the day of pickup, we will delay pickup until it is deemed safe for our team to travel. Rest assured, we will work closely with you to reschedule your event to ensure it is as magical as you envisioned, despite any weather challenges.
- 07At Cozy Campers, we understand that sometimes plans change unexpectedly. If you need to cancel your event, please note that we do not offer refunds. However, we do provide the flexibility to reschedule your event within 365 days of the originally scheduled party date, subject to availability. This allows you to maintain peace of mind knowing that your celebration can still happen at a later time that works better for you. To reschedule, simply get in touch with us as soon as possible to discuss available dates and make the necessary arrangements.
- 08Each teepee and mattress setup by Cozy Campers requires a space of approximately 4.5 ft. by 6 ft., which includes a twin-sized mattress with each teepee. For a smooth and safe arrangement, we generally recommend having at least 16 ft. by 24 ft. of free space, depending on the number of teepees you plan to rent.
- 09To help us create the perfect setting, there are a few steps you can take to prepare the party area: 1. **Smoke and Pet-Free Zone:** Ensure the area where we'll be setting up is free of smoke and pets to maintain a clean and comfortable environment for all guests. 2. **Cleanliness:** Please have the setup area as clean as possible. A tidy space helps us work efficiently and ensures the best outcome for your event. 3. **Furniture Arrangement:** Move as much furniture out of the area as possible before our arrival. This gives us the maximum space to create a dreamy sleepover experience for the guests. Following these simple steps will help us bring the ultimate Cozy Campers experience to life, making your sleepover party magical and unforgettable!
- 10The final payment for your event with Cozy Campers is due 1 week prior to the date of the event. If the payment is not received by this time or if the date is not changed, your security deposit will be forfeited. This policy ensures that we can plan and execute your event smoothly and responsibly. If you have any concerns or need to reschedule, please contact us as soon as possible to avoid any potential issues.
- 11At Cozy Campers, we provide delivery services to Peoria and surrounding towns. Most of our customers within this area benefit from free delivery. However, if your location is more than 15 miles from Peoria, IL, a fee of $2 per mile will apply. This fee covers both delivery and pickup to ensure a seamless experience for your event. Should you have any questions regarding your location or require a quote, please do not hesitate to contact us.
- 12Absolutely! We want you and your guests to have the teepee sleepover party of your dreams! If that means keeping the teepees for an extra night, we're happy to accommodate. For a fee of $25 per teepee per night, you can extend your party for an additional day or two, subject to inventory availability and our booking schedule. Just let us know your plans, and we will do our best to ensure you have a magical experience.
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- 14We absolutely love fur babies and understand that they are part of the family. However, to maintain the quality and cleanliness of our inventory for all guests, we kindly request that pets are kept off our teepees, beds, blankets, pillows, and decor. This helps prevent any damage and keeps animal hair off our items. Additionally, for a smooth setup process, please ensure that pets are removed from the area during setup. We appreciate your cooperation in helping us create a cozy and enjoyable experience for everyone! You will be charged a pet cleaning fee should there be signs of pets on Cozy Campers property.
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- 16Hosting a slumber party or picnic with Cozy Campers is the perfect way to create unforgettable memories for a variety of special occasions! Our clients love to celebrate birthday parties, sports team building events, youth group gatherings, cousin crew slumber parties, and even overnight stays at grandma's house. For those who prefer daytime or evening only festivities, our picnics are ideal for birthday parties, girls' nights, group date nights, and delightful tea parties.
- 17At Cozy Campers, we understand that guest lists can change at the last minute, and we aim to be as flexible as possible to accommodate your needs. If you need to add teepees to your booking, we will do our best to fulfill your request based on availability. Each additional teepee will incur a fee of $50. If a teepee needs to be removed at the last minute that's okay too, however the original booking fee will remain.
- 18Yes, Cozy Campers offers a DIY option for slumber parties! Our DIY package includes delivery and pickup the next day, giving you the convenience of having everything you need brought right to your door. You'll be responsible for setting up and decorating, which allows you to put your personal touch on the event. The DIY option comes with twin air mattresses instead of our foam mattresses. This package is perfect for those who enjoy hands-on planning and want to create a unique and memorable slumber party while saving some money.
- 19Cozy Campers offers different types of mattresses based on the package you choose. For our Signature Slumber Party Package, we provide 4-inch foam mattresses. These foam mattresses are designed to ensure a restful and cozy sleeping experience for your guests. Alternatively, if you opt for our DIY option, we include twin air mattresses, which offer a convenient alternative for an easier setup.
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